BanglaSupermarket.co.uk – User Agreement

Effective Date: [16/10/2025]
Website: https://www.banglasupermarket.co.uk

1. Introduction

Welcome to BanglaSupermarket.co.uk, a UK-based commercial e-commerce platform connecting buyers and sellers. By accessing or using our services (including mobile apps or any digital interface), you agree to comply with the terms outlined in this User Agreement, as well as our Privacy Policy, Seller Policy, and all other referenced documents.

This Agreement governs your use of BanglaSupermarket.co.uk’s services. Please read it carefully before proceeding.

2. Scope and Acceptance

By using BanglaSupermarket.co.uk, you agree to:

  • Abide by this User Agreement and all incorporated policies.

  • Comply with all applicable UK and EU laws.

  • Accept that your continued use of the site constitutes acceptance of any future updates to these terms.

If you register or act on behalf of a business entity, you confirm that you are authorized to legally bind that business.

3. Services and Access

BanglaSupermarket.co.uk provides users with:

  • E-commerce marketplace services for buyers and sellers.

  • Secure online payments and fund transfers.

  • Product listing, order management, and fulfillment tools.

  • Data analytics, performance tracking, and vendor support.

We reserve the right to:

  • Modify, suspend, or terminate services at our discretion.

  • Remove inactive or unverified accounts.

  • Update policies or fees with 30 days’ notice (posted on the website or through “My BSM” account).

4. Fees and Payments

Fees for individual and business sellers are listed on the Seller Information Pages.

  • BanglaSupermarket.co.uk may update or introduce new fees with 30 days’ notice.

  • Sellers are responsible for transaction fees and applicable taxes.

  • Payments may be processed through third-party providers such as PayPal or Managed Payments.

  • Failure to maintain valid payment methods may result in collection through alternate means or account suspension.

5. Data Protection and Privacy

BanglaSupermarket.co.uk and its users act as independent data controllers under applicable data protection laws, including the UK GDPR and Data Protection Act 2018.

Each party is responsible for:

  • Complying with its respective data protection obligations.

  • Processing personal data solely for the purposes outlined in this Agreement.

  • Ensuring the security and confidentiality of user data.

  • Deleting data once the processing purpose has been fulfilled.

BanglaSupermarket.co.uk only shares data:

  • When necessary for the provision of services.

  • When legally required or contractually permitted.

  • In compliance with privacy and security standards.

6. Listing and Selling Practices

Sellers agree to:

  • Ensure accuracy, legality, and compliance in all listings.

  • Avoid prohibited or restricted items.

  • Respect Listing and Selling Policies and Return Rules.

  • Accept that listings may be searchable for up to 24 hours after publication.

Listings automatically renew every 30 days unless canceled or sold out.
Sellers are responsible for all applicable VAT and tax obligations.

7. Returns and Refunds

Sellers can create automated return and refund policies via My BSM.

  • When a return is approved, a BanglaSupermarket-generated return label may be provided.

  • If an item is not as described, the seller is responsible for the return postage.

  • Refunds may be processed automatically through PayPal or Managed Payments.

  • Sellers authorize BanglaSupermarket.co.uk to deduct refunds or return postage fees if required.

8. BanglaSupermarket.co.uk Money Back Guarantee

To ensure customer confidence, BanglaSupermarket.co.uk provides a Money Back Guarantee policy.
This policy allows buyers to request a refund if:

  • The item does not match its description.

  • The item is not received within the promised delivery period.

If a refund is issued, sellers agree to reimburse BanglaSupermarket.co.uk for the refunded amount.
BanglaSupermarket.co.uk reserves the right to correct any processing errors by adjusting the payment method used.

9. Platform Availability and Limitation of Liability

While BanglaSupermarket.co.uk strives to maintain uninterrupted service, we cannot guarantee continuous operation or real-time updates due to factors beyond our control.

To the extent permitted by law, BanglaSupermarket.co.uk, its affiliates, and employees shall not be liable for:

  • Any indirect, incidental, or consequential losses.

  • Loss of profits, data, goodwill, or business opportunities.

  • Service interruptions or delays.

10. Indemnity

You agree to indemnify BanglaSupermarket.co.uk, its officers, employees, and affiliates from any claims, damages, or expenses (including legal fees) arising from:

  • Violation of this User Agreement.

  • Misuse of the platform or illegal activities.

  • Breach of any third-party rights or laws.

11. Dispute Resolution and Governing Law

If a dispute arises, we encourage users to first contact Customer Support for mediation or alternative dispute resolution.

  • This Agreement shall be governed by the laws of England and Wales.

  • Both parties submit to the non-exclusive jurisdiction of English courts, meaning users may still bring claims in their own countries if applicable.

12. Termination

You may terminate your account at any time under the Consumer Contracts Regulations 2013.
BanglaSupermarket.co.uk reserves the right to terminate or suspend accounts that:

  • Violate policies or laws.

  • Remain inactive for prolonged periods.

  • Fail to meet payment or compliance obligations.

Upon termination, BanglaSupermarket.co.uk will delete or anonymize user data in accordance with privacy laws, retaining only necessary data for legitimate purposes (e.g., fraud prevention or legal compliance).

13. Contact Information

BanglaSupermarket.co.uk
Customer Support: [info@banglasupermarket.co.uk]
Website: https://www.banglasupermarket.co.uk
Registered Office: 
Company Registration No.: 

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