Refund Policy

Refund Policy is a part of running an online business.’s Refund Policy is basically –

(1) The processing time for your refund depends on the type of refund and the payment method you used. ( 2 ) The refund period/process starts when Daraz processes your refund as per your refund type. ( 3 ) The refund amount covers the value of the item and the shipping fee for your returned product. ( 2 ) Refund from Return – When your item is returned to the warehouse and QC is completed The refund is processed (successfully). To find out how to return an item, read our returns policy. ( 3 ) Refunds from cancelled orders – Refunds are automatically triggered when the cancellation is successfully processed. ( 4 ) Refund from Failed Delivery – The refund process starts when the item reaches the seller. Please note that it may take longer depending on the area of ​​your shipping address. Screen reader support is enabled


Procedures for Applying Refund Policy 


  • Payment method – Debit or credit card, Equal monthly instalments, Rocket (Wallet DBBL), cash, DBBL Nexus (Online Banking), Bikash, Cash on Delivery (COD), Daraz Voucher.
  • Refund option – Debit or credit card payment reversal, Debit or credit card, Mobile Wallet Reversal/Rocket Mobile Wallet Reversal/Cash, Card Payment Reversal (Nexus), Mobile wallet reversal/development Bank deposit BSM Refund Voucher Refund Voucher.
  • Return time – 10 working days 10 working days 7 working days 5 working days 7 working days 5 working days 5 working days 1 working day 1 working day
  • The mode of refund is as follows ( Bank deposit, Debit card or credit card, Develop/Rocket/Cash mobile wallet Refund Voucher.

( Bank deposit ) – Bank account details provided must be correct. The account must be active and have some balance.


( Debit card or credit card ) – If the refunded amount is not reflected on your card statement after the refund has been completed and you have received a notification from BSM, please contact your personal bank.


( Develop/Rocket/Cash mobile wallet ) – Just like a bank deposit, the refund will be credited to the same mobile account details you entered at the time of payment.

( Refund Voucher ) – Vouchers will be sent to the customer’s registered email ID with BSM and can be redeemed from the same email ID.




The voucher discount code can only be applied once. If the order value is less than the voucher value, the remaining amount will not be refunded or used for subsequent purchases. *. In case of any refund, the amount of cashback received, if any, will be adjusted with the refund amount.

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