Privacy Policy

Effective Date: January 1, 2025
Last Updated: October 14, 2025

Welcome to BanglaSuperMarket.co.uk (“BSM”, “we”, “our”, or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how BanglaSuperMarket.co.uk collects, uses, stores, and safeguards your data when you use our website, mobile applications, and related services.

By accessing or using our platform, you agree to this Privacy Policy. If you do not agree, please discontinue using our services.

1. Our Commitment to Privacy

Data security is a matter of trust, and your privacy is very important to us.
BSM only collects information that is necessary for our legitimate business operations and to improve your shopping experience.

We do not collect irrelevant or excessive data. All personal information is stored securely and retained only for as long as required by law or for the purposes for which it was collected.

2. Information We Collect

We may collect the following categories of personal data when you interact with BanglaSuperMarket.co.uk or use our mobile app:

Personal Identification Information:

  • Name, email address, phone number

  • Billing and shipping addresses

  • Account login credentials

Payment and Transaction Information:

  • Credit/debit card details (processed securely through PCI-DSS compliant partners)

  • Order history, shopping cart contents, favourites, and reviews

Device and Technical Information:

  • Browser type, device ID, IP address

  • Usage data (pages visited, session duration, preferences)

  • Geolocation data (if enabled on mobile app)

Optional Information:

  • Photos or videos you upload (e.g., for product reviews)

  • Communication preferences and marketing consent

We may also collect information indirectly through cookies, analytics tools, and service partners to enhance functionality and user experience.

3. How We Use Your Information

We use your personal data to:

  • Process and deliver your orders

  • Communicate order updates, offers, and support messages

  • Improve our website and app functionality

  • Conduct marketing and promotional activities (with your consent)

  • Detect, prevent, and address fraudulent or illegal activities

  • Comply with legal obligations and regulatory requirements

4. Data Sharing and Disclosure

We do not sell or rent your personal data.
We may share information only with trusted third parties that help us operate effectively, including:

  • Payment processors (e.g., Stripe)

  • Delivery and logistics partners

  • IT, cloud storage, and analytics providers

  • Customer support and marketing service vendors

If required by law, we may disclose data to government authorities or law enforcement. In such cases, we will notify you unless legally prohibited.

5. Data Security

We use industry-standard encryption protocols (SSL/TLS) and Payment Card Industry Data Security Standards (PCI-DSS) to protect your data during transmission and storage.

Our security measures include:

  • Encrypted data storage

  • Secure payment gateways

  • Multi-factor authentication for admin access

  • Regular security audits and system monitoring

You are responsible for maintaining the confidentiality of your account credentials. We recommend using strong passwords and signing out after using shared devices.

6. Cookies and Tracking Technologies

BSM uses cookies to enhance your browsing experience. Cookies help us remember your preferences, analyze traffic, and improve performance.
You can control cookie settings through your browser preferences or disable them entirely; however, some site features may not function properly as a result.

7. Your Rights

Under UK GDPR, you have the following rights:

  • Access: Request a copy of your personal data.

  • Correction: Update or correct inaccurate information.

  • Deletion: Request deletion of your personal data (subject to legal obligations).

  • Restriction: Limit the processing of your data.

  • Portability: Request transfer of your data to another provider.

  • Objection: Opt out of certain data uses, including marketing.

You can exercise these rights by contacting us at privacy@banglasupermarket.co.uk.

8. Data Retention

We retain your information only as long as necessary to provide our services, comply with legal requirements, or resolve disputes.
When data is no longer needed, it is securely deleted or anonymized.

9. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from minors.

10. International Data Transfers

All customer data is processed and stored in the United Kingdom or within jurisdictions that provide adequate data protection under UK law.

11. Changes to This Policy

BSM may update this Privacy Policy periodically. Changes will be posted on this page with the revised effective date. Continued use of our services after updates constitutes acceptance of the revised policy.

12. Contact Us

If you have questions, concerns, or complaints about our Privacy Policy or data handling practices, please contact us:

📧 privacy@banglasupermarket.co.uk
🌐 www.BanglaSuperMarket.co.uk

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