BSM Refund Policy

 

BSM UK REFUND POLICY

 

Refund Policy is a part of running an online business. BanglaSuperMarket.co.uk’s Refund Policy is basically –

(1) The processing time for your refund depends on the type of refund and the payment method you used. ( 2 ) The refund period/process starts when Daraz processes your refund as per your refund type. ( 3 ) The refund amount covers the value of the item and the shipping fee for your returned product. ( 2 ) Refund from Return – When your item is returned to the warehouse and QC is completed The refund is processed (successfully). To find out how to return an item, read our returns policy. ( 3 ) Refunds from cancelled orders – Refunds are automatically triggered when the cancellation is successfully processed. ( 4 ) Refund from Failed Delivery – The refund process starts when the item reaches the seller. Please note that it may take longer depending on the area of ​​your shipping address. Screen reader support is enabled

 

Procedures for Applying Refund Policy 

 

  • Payment method – Debit or credit card, Equal monthly instalments, Rocket (Wallet DBBL), cash, DBBL Nexus (Online Banking), Bikash, Cash on Delivery (COD), Daraz Voucher.
  • Refund option – Debit or credit card payment reversal, Debit or credit card, Mobile Wallet Reversal/Rocket Mobile Wallet Reversal/Cash, Card Payment Reversal (Nexus), Mobile wallet reversal/development Bank deposit BSM Refund Voucher Refund Voucher.
  • Return time – 10 working days 10 working days 7 working days 5 working days 7 working days 5 working days 5 working days 1 working day 1 working day
  • The mode of refund is as follows ( Bank deposit, Debit card or credit card, Develop/Rocket/Cash mobile wallet Refund Voucher.

( Bank deposit ) – Bank account details provided must be correct. The account must be active and have some balance.

 

( Debit card or credit card ) – If the refunded amount is not reflected on your card statement after the refund has been completed and you have received a notification from BSM, please contact your personal bank.

 

( Develop/Rocket/Cash mobile wallet ) – Just like a bank deposit, the refund will be credited to the same mobile account details you entered at the time of payment.

( Refund Voucher ) – Vouchers will be sent to the customer’s registered email ID with BSM and can be redeemed from the same email ID.

 

 

 

The voucher discount code can only be applied once. If the order value is less than the voucher value, the remaining amount will not be refunded or used for subsequent purchases. *. In case of any refund, the amount of cashback received, if any, will be adjusted with the refund amount.

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ebay Refund policy

To save time when managing return requests, you can set up rules to automatically accept returns or send immediate refunds.

When you sell on eBay, you need to state whether you accept returns or not, and if so, under what conditions. For example, you might include information on who pays for return postage, or that you’re willing to accept returns for a specific period of time after a sale. Whatever you decide your policy is, it needs to be clearly specified in your listings.

Automatic returns

If your policy is to accept returns, you can set up rules that automate the way that you manage different parts of the return process. For example, you can create rules to:

  • Accept some returns automatically, while continuing to process others manually
  • Refund the buyer automatically and allow them to keep the item, if the return postage cost is higher than the item’s cost
  • Provide different return addresses for different items

Handling some returns automatically not only saves you time, it’s also great customer service, as the buyer gets their return request sorted out straight away.

Returns that qualify for auto-acceptance

To qualify for automatic acceptance, a return request must meet the following criteria:

  • The request meets the time frame of your listing’s return policy and is raised within your returns window
  • The return is domestic and will be posted back to an address in the UK

The process occurs for all return reasons, except for “Arrived damaged”, “Missing parts or pieces” and “Doesn’t seem authentic”. For these return reasons, you can either accept the return or provide an alternative solution to the buyer. For more information, see our page on handling a return request.

Automatic returns acceptance process

Here’s how returns that qualify for auto-acceptance will be processed:

  1. The buyer requests a return.
  2. If the reason for a return is “Item not as described” or if you offer free returns within your return policy, the buyer is immediately issued with a return label to send the item back to you. You’re responsible for return postage costs for “Item not as described” returns.
  3. In cases of buyer remorse, if you don’t offer free returns as a policy, then the return will still be automatically accepted, but the buyer is responsible for sending the item including the postage costs.
  4. Once you receive the item back, inspect it and agree to refund the buyer. If tracking shows the returned item has been delivered to you or your address, but not yet refunded, we’ll automatically issue the refund after 2 business days on your behalf.
  5. If you offer free returns, you can offer partial refunds in increments of 5% to 50% if the item comes back to you in a different condition than what you dispatched it in. Learn more about partial refund guidelines.

Setting your returns rules

Here’s how to set your returns rules:

  1. Go to your Returns preferences.
  2. Under Send a refund, you can choose to let buyers keep the item and automatically refund them if the refund amount is less than a certain amount. Simply enter the amount you’re comfortable with.
  3. Choose the return reasons when this rule will apply.
  4. Under Approve a return, you can choose to automatically approve a return if the total refund cost is less than a certain amount. Enter an amount you’re comfortable with.
  5. Choose the return reasons when this rule will apply.

Changes to your return rules will automatically apply to all future return requests, but won’t apply to returns already in progress.

Creating advance returns rules

You can also create your own advanced return rules. Here’s how:

  1. From the Select a rule menu, choose Send a refund automatically or Approve a refund automatically.
  2. Fill in the total refund amount(s) and the return reasons.
  3. Create a list of items the rule applies to.
  4. Select the applicable selling categories.
  5. Give your rule a name and then select Save and turn on.

Tip
Even if you specify “no returns accepted”, under the eBay Money Back Guarantee the buyer can still return an item if it doesn’t match the listing description.

Return merchandise authorisation

If you use return merchandise authorisation (RMA), you’ll have 3 business days to provide your buyers with a label before they can send the item back. After 3 business days have lapsed, the return will be automatically accepted and a label will be provided to the buyer on your behalf.

For cases where you may want the buyer to return an item to a different location than the one from which you sent it, you have the flexibility to specify the location when you set rules in your Returns preferences.

We recommend that you refund the buyer as soon as you receive the return. However, if the item’s tracking information confirms delivery to you or your address, 2 business days have elapsed and the refund has not yet been issued to the buyer, eBay may automatically issue a refund on your behalf. We’ll also consider buyer/seller risk and performance data in determining whether to automate a refund.

In some situations, a return label won’t be available and we’ll ask that you and the buyer make alternative postage arrangements. For example, the buyer may need to obtain their own return label to post the item back to you. 

The other conditions where auto-acceptance isn’t enabled are as follows:

  • Seller on holiday
  • Use of the Global Shipping Programme
  • Click & Collect
  • Oversized items
  • Use of freight services
  • Multi-quantity listings

Amazon Refund Policy

About Our Returns Policies

Amazon.com and most sellers on Amazon.com offer returns for items within 30 days of receipt of shipment.

Amazon.com Returns Policy

Items shipped from Amazon.com, including Amazon Warehouse, can be returned within 30 days of delivery, with some exceptions:

  • For information about products that can’t be returned, see Items that Can’t be Returned.
  • To determine if a product sold by Amazon.com has a longer return timeline, locate the product type below. If the product type isn’t listed or doesn’t state another returns time frame, our standard 30-day return policy applies.
  • While most sellers offer a returns policy equivalent to Amazon’s, some seller returns policies may vary. If the seller’s listing is eligible for Amazon Prime, it will be subject to the same return policies as items fulfilled by Amazon.com that are outlined on this page. For more information about returning to third-party sellers, see Returns to Third-Party Sellers.
  • For products purchased from the Amazon Global Store, see Amazon Global Store Returns.
  • For more information on refund timing and amounts (including partial refunds and restocking fees), see Refunds.
  • If you have returned an item to Amazon by mistake or included something not intended for Amazon in a return, see Mistaken Returns.

Amazon Alexa Voice Shopping

Non-digital products purchased using Alexa are eligible for free returns, except for Amazon Pharmacy purchases, which are subject to Amazon Pharmacy’s return policy. To return a product purchased using Alexa, process your return as normal in the Returns Center. We’ll automatically refund you any shipping charges applied to the return. You should see the shipping refund within 7 days of receiving your product refund.

For songs or albums accidentally purchased from our Digital Music Store using Alexa, see Digital Products.

Amazon Devices

  • Amazon-branded devices such as Kindle e-readers, Fire tablets, Amazon Fire TV devices, and Echo devices and their accompanying Amazon-branded accessories purchased from Amazon.com can be returned within 30 days of receipt of shipment as long as they remain in the same condition as the date of purchase.
  • All Amazon-branded devices and accessories that are returned and for which a refund or replacement is given will become the property of Amazon upon receipt.
  • For more information about returning Amazon devices and accessories, including instructions for returning, please see the Amazon Device Return FAQs.

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Amazon Fresh and Grocery Items

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Amazon Handmade

  • Products sold by Handmade Makers are subject to the standard A-to-z Guarantee policies for Amazon. The exception to this are items that are purchased with optional customization options, other than size and color. See Customized Products for additional details.

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Amazon Photos

  • Amazon Photos printed products are not returnable to Amazon but may be refunded or replaced.

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Amazon Pharmacy

  • We’re unable to accept returns. This includes 6-month supplies of a medication, if your prescription changes, and you need to switch medications. If you notice any quality-related issues like errors of tampering with an order you have received, please contact Amazon Pharmacy Customer Care at 1-855-745-5725 immediately.

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Amazon Renewed

  • Products on Amazon Renewed are backed by the Amazon Renewed Guarantee where specifically mentioned on the product detail page. With this guarantee, you are eligible for a replacement or refund within 90 days of receiving the product (or within 1 year of receipt of a Renewed Premium product) if you are not satisfied.
  • Amazon Renewed products can be returned within 90 days of receipt of shipment (or within 1 year of receipt of a Renewed Premium product), and qualify for free return shipping.

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Amazon Warehouse

  • In most cases, used or open box items purchased from Amazon Warehouse and shipped from Amazon.com can be returned within 30 days of receipt of shipment. Some products have different policies or requirements associated with them.
  • Amazon Renewed items sold by Amazon Warehouse can be returned within 90 days of receipt of shipment.

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Automotive Items

  • If you’ve purchased a defective automotive item, shipped from and sold by Amazon.com, that is covered by a published manufacturer warranty, Amazon honors the warranty. Amazon will either replace the item or refund the cost of the item for the life of the published warranty.

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Baby Items

  • Baby items can be returned within 90 days of receipt of shipment.
  • Gifts purchased from a Baby Registry can be returned within 365 days after receipt of shipment.
  • Breast pumps must be returned unused in their original condition with the factory seal and packaging intact.
  • If your return is not a result of an Amazon error, we won’t refund the original shipping fees.

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Birthday Gift List

  • Items purchased from your Amazon Birthday Gift List as a gift can be returned within 90 days of delivery.
  • Items purchased by the registry owner are subject to the standard 30-day Amazon.com Return Policy.

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Clothing and Accessories

  • You can return clothing and accessories up to 30 days after the delivery date.
  • Items from The Drop Collections are eligible for returns, but a return shipping fee will be deducted from your refund due because the item is made-on-demand for you.

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Collectibles (sports & entertainment)

  • You must return collectible items with a value of $35 or more using a trackable method. Items with a value more than $500, must also be insured.
  • All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item.
  • Any items returned without original documentation will be rejected.
  • Before shipping a return, photograph the item for your records.

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Collectible Coins

  • To request return information, contact the third-party seller within 14 days of receipt. Your return must be postmarked within 30 days of the date you received the item.
  • Items with a value of $35 or more must be returned using a trackable shipping method.
  • Before shipping a return, photograph the item for your records.
  • Graded Coins and Original Government Packaged Coins must be returned in their original packaging, along with any supporting documentation.
  • Returns without the original packaging and documentation will be rejected.
  • Collectible Coins that have been damaged or otherwise altered after delivery will not be accepted for return.

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Computers and Electronics

  • New desktops, laptops, tablets, and other electronics (excluding televisions, Amazon-branded devices, Amazon Renewed products, and Apple Brand products) purchased from Amazon.com that didn’t start when they arrived, arrived in damaged condition, or are still in an unopened box can be returned for a full refund within 30 days of delivery.
  • Apple Brand products (excluding Amazon Renewed) purchased in Amazon.com can be returned within 15 days of delivery.
  • Amazon.com may test products that are returned by customers because they didn’t start when they arrived and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product.
  • Any returned product that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee based on the condition of the product.
  • New, used, and refurbished products purchased from sellers other than Amazon.com are subject to the returns policy of the applicable seller.
  • Contact the manufacturer directly for product registration and warranty-related information.
Note: Before returning items on which you’ve saved personal information, erase this information completely by following manufacturer instructions.

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Custom Gift List

  • Items purchased from your Amazon Custom Gift List as a gift can be returned within 90 days of delivery.
  • Items purchased by the registry owner are subject to the standard 30-day Amazon.com Return Policy.

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Customized Products

Custom products are not returnable but may be refunded or replaced within 30 days of delivery if the products are damaged/defective upon arrival, or materially different from what was ordered. If there is a misspelling or error in the configuration, inscription, or design due to a mistake by the third-party seller, you are protected per the Amazon A-to-z Guarantee.

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Digital Products

  • Unless otherwise specified, games, software downloads, and purchases from the Amazon Appstore, the Amazon Digital Music store, the Amazon Luna store or the Amazon Video store are not returnable after purchase.
  • Books accidentally purchased from the Kindle Store can be returned within seven days of purchase. You may not be eligible for a refund if a book has been partially read or if we detect account abuse. Once a refund is issued, you won’t have access to the book. To request a refund and return content, visit Manage Your Content and Devices. Then select the Actions button next to the title you’d like to return, and select Return for Refund.
  • Kindle books you receive as a gift are eligible for exchange for an Amazon.com Gift Card before acceptance.
  • Subscriptions to titles in the Newsstand section of the Kindle Store (magazines, newspapers, and blogs) can be canceled at any time by visiting Manage Your Content and Devices. For more information, see Kindle Magazines and Newspapers.
  • Digital educational resources can be returned within seven days of purchase for a resource that has not yet been downloaded.
  • Amazon-Sold Add-Ons purchased from Amazon Luna may be eligible for a refund within 90 days of purchase, depending on the circumstances of your order. To request a refund, contact Amazon customer service for assistance.
  • Songs or albums accidentally purchased from our Digital Music Store using Alexa are eligible for return and refund if we receive your request within 7 days of the date of purchase. To request a refund, contact customer service.

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Fine Art

  • Fine Art items with a value of $35 or more must be returned using a trackable shipping method. Items with a value more than $500 must also be insured.
  • All product packaging (boxes, etc.) and certificates of authenticity and appraisal must be returned with the item.
  • Any Fine Art item returned without original documentation will be rejected.
  • Any Fine Art items that have been damaged, or otherwise altered after delivery, won’t be accepted for return.
  • Before sending a Fine Art return, photograph the item for your records.

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Furniture

  • Furniture items are returnable for any reason within 30 days of receipt of shipment.
  • If the item is damaged or defective, Amazon will help you solve the problem, or provide a free return or replacement.
  • Contact the manufacturer directly for product registration and warranty-related information.

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Gift Cards

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Hazardous Materials

  • Hazardous materials, including flammable liquids or gases are not returnable to Amazon.
  • Contact the manufacturer directly for service, warranty, return, and refund information.

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Jewelry and Watches

  • Jewelry and watch items with a value of $35 or more must be returned using a trackable shipping method.
  • All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item.
  • Any items returned without original documentation will be rejected.
  • Items that have been resized, damaged, or otherwise altered after delivery won’t be accepted for return.

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Live Plants or Insects

  • Fresh flowers, live indoor plants, or insects are not returnable to Amazon, but may be refundable.

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Luxury Stores

The following guidelines apply to all return-eligible Luxury Stores products, and returns that fail to adhere to these guidelines may be rejected. Beauty products made of hazardous materials, including flammable liquids or gases, are not returnable to Amazon. These products will not display a ‘’free returns’’ message on the product detail page.

  • Luxury Store products must be returned in new, unused, and unaltered condition. This includes any attached tags (product tags and security tags), and where applicable, hygiene seals.
  • Product packaging and documentation should also be returned with Luxury Stores products. For packaging, we seek the brand packaging (provided by the luxury brand directly, different from the Luxury Stores packaging). For product documentation, this includes any certificates of authenticity, grading, warranty cards.
  • Items must be returned using the return label we provide. In rare cases where a return label is not provided, items must be returned using a trackable ship method and be insured for the value of the merchandise and shipped with a signature shipping service.
  • If we have concerns with authenticity or the condition of the return, we may provide a longer return processing window to evaluate with the brand owner, and this may impact the timing of any applicable refund.

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Major Appliances

  • Major appliances are returnable for any reason within 30 days of receipt of purchase
  • At the point of delivery, unbox and check that the item is correct and free from damage. If the item is wrong or damaged, tell the delivery personnel and don’t accept the delivery. They will help you to arrange a free replacement or a refund.
  • If you notice that the item is damaged or defective after delivery, Amazon will help you solve the problem, or provide a free return or replacement.
  • Contact the manufacturer directly for product registration and warranty-related information.

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Mattresses

  • You can request a return or refund for any reason within 100 days of receipt of shipment.
  • We accept the return of mattresses that are unopened and in their original packaging.
  • Unboxed, expanded, and full size mattresses are not returnable, but are eligible for a refund.
  • Contact the manufacturer directly for product registration and warranty-related information.
  • California Residents: For any questions regarding Mattress Haul Away, see Special Delivery Options for Large and Bulky Items.

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Pet Food

  • Pet food and similar products are not returnable to Amazon, but may be refundable.

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Pre-Paid Phone or Game Cards

  • Pay As You Go (or prepaid) phone cards or prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc.) are not returnable to Amazon.

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Software and Video Games

  • Software and video games can be returned for a full refund within 30 days of purchase. Returned software or video games that are activated, used, or missing parts will incur up to a 100% restocking fee.

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Televisions

  • Televisions are returnable for any reason within 30 days of receipt of shipment.
  • Returns for televisions must be in new condition, in original packaging, and with all personal data removed via factory reset.
  • If the item is damaged or defective, Amazon will provide a free return or replacement.
  • Contact the manufacturer directly for product registration and warranty-related information.

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Tickets

  • Theme park tickets are not returnable after purchase.

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Unconditional Satisfaction Guarantee

If you’re not completely satisfied with these brands at any time, we are happy to give you a full refund:

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Wedding Registry Items

  • Items purchased from your Amazon Wedding Registry as a gift can be returned within 180 days of delivery.
  • Items purchased by the registry owner are subject to the standard 30-day Amazon.com Return Policy.

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Wickedly Prime, Amazon Elements, Happy Belly, Mama Bear, and Presto!

  • We’re proud of our products. If you don’t love them, we’re happy to give you a full refund up to 365 days after you receive the product.

Shopify Refund Policy

Returns and refunds are a part of doing business online.

Customers might be unsatisfied with their order for a number of reasons—it arrived damaged, they ordered the wrong size, or it simply didn’t meet their expectations. Alternatively, many buyers will purchase multiple versions of the same item—say, the same pair of jeans in various sizes—to try out at home. This practice is known as bracketing, and has become a more common practice since the pandemic. 

Without a proper system for handling returns, including a clear return policy, these requests can eat up a lot of time, energy, and money, with hours spent on customer service emails and spikes in shipping expenses for replacement products, especially after the holidays.

The good news is that it’s never too late to address the problem. With a great return policy and the right system in place, returns can turn from a dreaded task into an opportunity that generates new profits and increases customer loyalty. 

Before we dive into how to write a return policy for your store and implement a system to handle requests, let’s talk about why it’s so important to get returns right.

What is a return and exchange policy?

A return and exchange policy is a set of rules a retailer creates to manage how customers return and exchange unwanted merchandise they’ve purchased. These policies tell customers what items can be returned and for what reasons, as well as the timeframe over which returns are accepted.

From Apple’s strict 14-day return policy, to IKEA‘s generous 365-day turnaround, just about every major retailer offers return and refund policies to their customers—and your small business should, too.

Why have a return policy?

A fair return and exchange policy builds trust between a business and its customers. In fact, offering a clear and consistent way for customers to return a purchased item can increase conversion and repeat rates.

Giving customers a full refund on their orders can result in a loss of profitability, and knowing that someone disliked your product can be disheartening for business owners who strongly believe in the benefits of their products and services. 

For these reasons, it can be tempting to avoid creating a comprehensive return and refund policy and leave the mounting problem unaddressed. As you’ll see, however, this would be a mistake.

The pitfalls of a poor return policy

Over time, customer complaints about your return policy can start to filter onto social media, showing up as comments under your ads or even in Google searches about your business. This is where a poorly implemented return policy starts to negatively affect your overall reputation as a business.

If negative sentiment about your return and refund policies starts to spread online, you’re likely to see a drop in both conversions of potential customers and overall customer satisfaction.

Processing every return manually and dealing with customers on a case-by-case basis can also be expensive for your business operations and exhausting for customer service staff. If the time and expense to process a return isn’t monitored and optimized, it can even prevent you from scaling your business.

The advantages of a customer-centric return policy

Many innovative businesses have recognized that a customer-centric return policy is a powerful marketing tool.

According to Pitney Bowes, 54% of buyers are unlikely to buy a product they want if the retailer has a poor or unclear return policy. That’s why many brands now advertise “free,” “easy,” and “no-hassle” return policies to increase conversion rates and online purchases.

A return policy that benefits the customer is often the differentiator between businesses with a strong repeat purchase rate and those that rely on one-time purchases only. As the cost to acquire customers rises, many businesses are looking at how to retain customers and increase their lifetime value.

Although a return may not make a business profitable on first purchase, a better customer experience is more likely to lead to a higher retention rate and long-term revenue growth.

Lastly, your reputation will benefit most from offering easy returns to customers. According to Nielsen’s Global Trust in Advertising Report, 66% of people surveyed trust consumer opinions posted online. These positive customer reviews and word-of-mouth recommendations about the buying experience will pay off as free marketing for your business, helping you thrive in the long-term.

Setting up a return management system

Whether you’re running an ecommerce business or a brick-and-mortar small business, you’ll want to put a return management system in place to manage returns in your store. Processing returns efficiently can take the pain out of returns for both the business and its customers. 

Whether you’re receiving your first return request or trying to repair a flawed process, your return management system can immediately help cut down the customer service hours spent on returns.

What is a return management system?

A return management system helps you process returns for your customers. It lets customers initiate a return, receive a pre-paid label, and ship the return without taking up too much time.

A return management system also helps you manage and track your returns by relisting approved items back into your inventory and monitoring the financial impact of returns on your bottom line.

How do you set up a return management system?

Fortunately, merchants can communicate their return policy and process directly on their online store and use Shopify to manage the return behind the scenes.  

With Shopify, you can:

  • Create a self service return process. Clearly communicate on your online store the best way for a buyer to contact you about a return, whether that’s via email, on the phone, or through a messenger solution.
  • Send automated notifications. Send customers automatic updates and notifications throughout the return process
  • Send shipping labels. Use Shopify Shipping to automatically email a return shipping label to your customer, as soon as the return request is created. Merchants who use Shopify Shipping also benefit from discounts with carriers for both outbound and return shipping. Return labels are “pay on scan,” which means they are only charged once they’ve been used.
  • Restock inventory. Merchants can track the return from their customer, restock the returned inventory, and make it available for sale again on the online store.
  • Refund the customer. Once the item is returned, merchants can refund the customer to their original payment method with the click of a button.

Return labels are automatically emailed to customer as soon as the merchant clicks “create return”

Merchants can manage a return from the original order, keeping all order history in one place. Once the returned item is received, the buyer can easily be refunded using the original payment method.

How to write a return policy (+ free return policy template)

Given that 96% of people would shop with a retailer again based on an “easy” or “very easy” return experience, let’s look at how to write a great return policy. 

The first step to setting up a system to handle returns is formalizing your policy so you can communicate it clearly to your customers. A written return policy allows you to treat all requests the same and avoid the tendency to handle things on a case-by-case basis, which is often less productive and more expensive.

Return policies will vary depending on the logistics of your ecommerce business and the products you sell, but every policy should cover the following basics:

  • What items can be returned
  • What items can be exchanged
  • What products are “final sale” (i.e., non-returnable, non-exchangeable)
  • When things can be returned or exchanged (i.e., 30 days from purchase date, with purchase receipt)
  • In what condition can items be returned (i.e., lightly worn, with tags still on, original packaging, original condition, etc.)
  • What products can be returned for (i.e., store credit, refund, a product of equal value, etc.)
  • How to initiate a return or exchange (i.e., an email address to contact or a web page to visit) 

Note: If your store is using other sales channels, be mindful that these marketplaces have their own returns policies. What you state in your retail return policy may not apply if using these channels.

Ecommerce return policy template

Below is a basic return policy template that can be adapted to fit your business. Just replace the bolded text with your own policy and use the lists as a guide to ensure you don’t forget to include any important information:

If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns within 30 days of purchase. You can return your product for store credita different product, or a refund to the original payment method.

Please note the following exceptions to our return and refund policy:

Below are some examples of common exceptions: 

  • Discounted items are final and cannot be returned or exchanged.
  • Returned items must have tags still on and be returned in original product packaging.
  • Returned items must have no visible signs of wear or use.

To initiate a return, please complete the following steps:

Your steps should be laid out clearly, linking to relevant pages, such as your online portal.

  1. Reply to your order confirmation email to request which products you would like to return.
  2. Print the prepaid return shipping label that you will receive by email.
  3. Send all items back to us using the label provided.

Additional Information:

The following are add-ons with more information that you may want to include:

  • How long it takes to receive your refund, replacement product, or store credit.
  • Any shipping fees the customer will need to pay.
  • Any return restocking fees the customer will need to pay.
  • How you handle lost or damaged returns.
  • Contact information for your business if the customer has more questions.

Where to put a standard return policy

It’s not enough to have a well-written return policy: you must also make sure customers see it before they buy. When talking to a frustrated customer who is trying to return an item marked as final sale, simply telling them they should have read the return policy is unlikely to resolve the issue.

Include links to your return policy in several hard-to-miss places throughout your website to save time going back and forth with customers who did not see the policy. A few key places to list your return policy include:

One great return policy example comes from Chubbies, an online clothing retailer. The brand includes return questions in its website chat window. You can also start a return with one click. 

If the return policy is clearly outlined on your website so it can’t be missed by customers, you’ll set the right expectations prior to purchase. While some customers may be unsatisfied with your store’s return policy, hiding that policy in fine print only leads to a lack of trust.

Strategies for more profitable returns

One unavoidable consequence of a solid return policy and system is that it’s not cheap. Although you can cut down on customer service hours with an app, shipping fees associated with returning a product and restocking fees from getting it back into circulation can still threaten your profitability.

However, there are a few ways to minimize your losses while still offering a great return policy to customers.

1. Turn returns into exchanges

The difference between returns and exchanges is most prominent when looking at profitability. When a customer returns a product for a refund, your business usually loses money on customer acquisition and return shipping costs. Plus, you’ll need to refund the customer any profit made on the original order.

With an exchange, the loss is often less impactful. With strong product margins, offering a replacement product instead of a full refund can keep your business cash flow positive.

A common way to encourage exchanges over returns is by only offering free return shipping if the customer chooses to exchange the product.

2. Offer store credit

Another way to keep losses from a full refund to a minimum: offer store credit.

When presented with the three options above, the choice to get a store credit may be more appealing to those who have not fully sworn off your brand. While the benefits are not as immediate as an exchange, store credit can incentivize customers to spend the same amount (or more) in a later transaction.

Convincing customers to give your brand a second chance with a new order on store credit can also help improve lifetime value, as they are more likely to come back and purchase again if they are satisfied the second time around.

Chubbies takes this extra value-add for exchanges a step further, by offering an additional $10 in purchase value if customers decide to buy a new product with their return credit:

By only making the store credit option more valuable, and not penalizing customers who just want to return, Chubbies creates a positive customer experience for everyone, while encouraging more customers to choose exchanges instead of returns.

3. Sell product warranties

When a customer chooses to return a product for a refund, one risk a company takes on is whether or not it will be able to resell the item. 

It can take up to two weeks for a product to re-enter stock after a return is initiated, and the time spent in transit and unpacking may leave it damaged. If the product (or its original packaging) is expensive, replacing it might not be an affordable option.

For more expensive items, companies may want to consider selling product warranties to customers. Third-party warranties protect businesses against paying to replace damaged products and avoiding disputes over who is to blame.

Warranties can be sold through an app like Clyde, which can be added to your website to put the decision to protect an order back in the customer’s hands:

Warranties like this can also have the potential to unlock a new revenue stream for your business, since the providers often offer a commission on all premiums sold. That way, your customers are protected for a longer term, and your business collects a little extra revenue instead of paying for damaged goods.

4. Upsell or cross-sell on exchange requests

One ecommerce returns best practice is to upsell or cross-sell on exchange requests. Although exchanges are usually more profitable than returns, their profitability can be narrow depending on the product and its margins. If exchanges are still costly, it might be a good idea to look at upselling or cross-selling on exchanges.

When a customer comes back to your website to use their store credit, there is an opportunity to show them new products they did not purchase the first time around that complement what they’re exchanging for.

If you have a Shopify store, you have access to various apps for showing customers related products at checkout.

Make sure to adjust your shipping policy for returns. In cases where customers cover shipping costs, consider allowing them to add more products to their cart to reach a free shipping threshold. Upselling is also easier when you know the reason for the exchange, and can make a personalized recommendation for a higher priced item that addresses needs that weren’t satisfied on their first purchase.

For example, if a customer is returning a digital camera because it was too heavy, you can recommend a lighter-weight version that might have a higher purchase price but resolves the issue they had with their first order.

Looking at every return as a new opportunity to increase order value by upselling or cross-selling, the incentive to convert more returns into exchanges becomes clear.

Daraz Refund Policy

Issuance of Refunds

  • 1. The processing time of your refund depends on the type of refund and the payment method you used.
  • 2. The refund period / process starts when Daraz has processed your refund according to your refund type.
  • 3. The refund amount covers the item price and shipping fee for your returned product.

Refund Types

Daraz will process your refund according to the following refund types

  • 1. Refund from returns – Refund is processed once your item is returned to the warehouse and QC is completed (successful). To learn how to return an item, read our Return Policy.
  • 2. Refunds from cancelled orders – Refund is automatically triggered once cancelation is successfully processed.
  • 3. Refunds from failed deliveries – Refund process starts when the item has reached the seller. Please take note that this may take more time depending on the area of your shipping address. Screen reader support enabled.
PAYMENT METHODREFUND OPTIONREFUND TIME

Debit or Credit Card

Debit or Credit Card Payment Reversal

10 working days

Equated Monthly Installments

Debit or Credit Card

10 working days

Rocket (Wallet DBBL)

Mobile Wallet Reversal / Rocket

7 working days

Nagad

Mobile Wallet Reversal / Nagad

5 working days

DBBL Nexus (Online Banking)

Card Payment Reversal (Nexus)

7 working days

bKash

Mobile Wallet Reversal / bKash

5 working days

Cash on Delivery (COD)

Bank Deposit

5 working days

Daraz Refund Voucher

1 working day

Daraz Voucher

Refund Voucher

1 working day

Note: Maximum refund timeline excludes weekends and public holidays.

MODES OF REFUNDDESCRIPTION

Bank Deposit

The bank account details provided must be correct. The account must be active and should hold some balance.

Debit Card or Credit Card

If the refunded amount is not reflecting in your card statement after the refund is completed and you have received a notification by Daraz, please contact your personal bank.

bKash / Rocket / Nagad Mobile Wallet

Similar to bank deposit, the amount will be refunded to the same mobile account details which you inserted at the time of payment.

Refund Voucher

Vouchers will be sent to the customer registered email ID on Daraz and can be redeemed against the same email ID.

Important Note:

  • 1. The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for next purchase even if the value of order is smaller than voucher value.
  • 2. In case of any refund, the received cash back amount, if any, will be adjusted with the refund amount.

 

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